Energy services. Guidelines for the assessment and improvement of the energy service to users
Открыть превью (PDF)Energy services. Guidelines for the assessment and improvement of the energy service to usersEnergy services. Guidelines for the assessment and improvement of the energy service to users
Сайт использует cookie и счётчики посещений для работы и статистики. Политика конфиденциальности
1 Scope This document addresses the relevant elements of energy service provided by energy suppliers to users . It envisages energy service as including two broad categories:
— energy supply /generation and distribution;
— advice on and improvement to energy efficiency .
This document provides best practice guidelines for energy service providers in order to continually improve their practices and quality of interaction with users . The following are within the scope of this document:
— definition of a language common to the different stakeholders ;
— definition of key components and characteristics of the energy service to users , with respect to their needs and expectations;
— guidelines for satisfying users ’ needs and expectations;
— assessment criteria for energy service to
Другие стандарты BS
